Our complete maintenance & support IT service management solution can ensure your organization’s critical IT systems are always functioning properly, and readily available to support your business functions. Managed IT services give you the power of your own dedicated IT department with the flexibility and customization of an outside provider and the money saving advantages of time and personnel maximization.
Unlike traditional support models that require you to call for help and wait for a technician to be dispatched to troubleshoot a problem, our service keeps your IT systems up and running 24/7 – for greater productivity, cost savings and business flexibility.
Our 24/7/365 monitoring provides fast and professional handling of problems that arise with switches, routers, VPNs, firewalls, servers, and proprietary applications at your organization.
Server and Desktop Management
Our proactive monitoring and alerting services ensures the highest level of system availability and gives you peace of mind knowing that your systems experience maximum uptime. Our professional manage, maintain, and support your organization's desktop computers to ensure everything is functioning properly at peak performance.
Our professionals provide 24/7 remote monitoring and management of all your servers; and we troubleshoot any server problems based on automatic alerts and warning data received.
We offer immediate and reliable remote support the moment you need it with our help desk services. Whenever an IT issue may arise, you may contact our support team and a technical expert who is familiar with your customized IT environment will solve your problems with minimal disruptions to keep your core business functions running smoothly.
Our help desk support is available 24/7 to guarantee your organization's IT support needs are taken care of at anytime they arise.
Client Portal: Tracking Service Tickets
Our online client portal provides your organization with immediate access to any information needed regarding your IT environment such as:
- Service Schedules - Service Reports - Network Diagrams - Estimates/Quotes - and more!
If your IT related issue requires onsite support, we will dispatch a dedicated professional who is familiar with your organization's environment to provide hands-on support at your location. Our technicians can then resolve more complex issues that cannot be resolved via our remote support services.
Our experts can also oversee the entire life-cycle of the technology assets at your location; we can assist with installing new hardware and software, and manage reliable and secure transfer of your data.
Mobile & Tablet Support
Our experts also provide mobile & tablet support for your employees. Our range of mobile services include everything from remote lock, memory wipes, password reset to help ensure your data is protected in the event a mobile device is lost or stolen. Our technicians also provide device tracking services, as well as email & wireless network, and security policy configuration.
We provide in-depth reports to provide you with access to additional insight on the status of your registered devices.
Antivirus and Anti-Malware Solutions
You can potentially risk losing thousands of dollars from system downtime that could be caused by even one single virus or malware infection. Our team of professionals can help keep your IT systems protected at all times.
Our antivirus and anti-malware services can ensure that your organization's technology environment is always secure. We provide monitoring and automatic installation of the latest patches and antivurs updates for your desktop computers and your servers; thus significantly reducing the likelihood of a virus infection.
Network Security, Firewalls, & VPN
No matter if your company is on public access networks, private network, proprietary intranets, or any combination of these, digital security threats become a major concern. Thus network security is a critical matter that needs to be dealt with.
Our network security services assists your company ensure that your IT is reliably and securely functioning at peak efficiency. Our experts will take care of everything from security to networking, firewall management, VPN changes, and more so that you don't have to worry about any security threats.
Anti-Spam and Web Content Filtering
We provide a filtering solution to proactively block spam/junk e-mail; thus reducing the amount of time your staff have to spend browsing through unwanted and unsolicited e-mails, while simultaneously reducing the danger of downloading viruses and malware attached to those e-mails.
Additionally, our web filtering service blocks access to harmful, inappropriate, and dangerous websites that may contain malware, virus, or other attacks that could be harmful to your network, as well as providing valuable insight into your organization’s web-browsing activity.
Backup and Disaster Recovery
Infrequent or inadequate data backups can be potentially jeopardize your core operations. Our backup services ensures that your company's data is always securely and reliably backed up. In the event of a data loss, your organization will have immediate access to your backups to keep your business operations flowing smoothly.
Our frequent backups ensure that you have the most up to date versions of all your files readily available at all times.